Superior research and analyst skills are critical for architecting, designing and implementing IT processes that achieve results.
Lawrence Tremmel Consultants have been contracted to provide privatization and organizational transformation expertise for two Middle East government-owned national telecom providers. Our primary responsibility centered upon developing strategy, tactics and processes that would enable lethargic, former government ministries to compete within a liberalized, free market environment. Organizational transformation, diversity management and change leadership activities have permeated all our assigned responsibilities. These soft skills are valuable, transferable skills for organizational development.
Within this context, let me identify two very specific transformational tasks:
- We defined and developed the organization for the Internet and Business Automation department at Saudi Telecom, including job descriptions and candidate job competencies and skill sets. Specific business processes and balanced scorecard metrics were defined to link individual and departmental activities with business strategy---thus achieving true business alignment
- Similarly, we defined and developed the organization for the e-Commerce department at Omantel, including job descriptions and candidate job competencies and skill sets. Processes were defined to identify information, precise templates were created to guide data input, and appropriate digital reports were generated to ensure management and control.
In both examples, creative and logical analysis skills were employed to identify the current state, define the desired state, and, finally, develop a plan to bridge the present with the desired outcome. After the conceptual planning, the plan was re-evaluated within the context of information technology capabilities. Then IT was effectively leveraged to produce optimal results.